Here's a summary of the various ways to reach us. We’re here to support you!
💬 Live Chat in the Resident App
You can now chat with our team straight from your Resident App. Once you’ve logged in, click the help button in the lower right corner and you’ll be connected to our team as soon as an agent is available. Chat support is available from 9am-5pm ET.
Don’t have an account? Create an account here: https://app.greatjones.co/create-account.
📱 Text Us
For anything other than maintenance (balance questions, renewal questions, etc.) you can now text directly with our team, too. Text GREAT to (239) 266-9681 to opt in and ask a question. Text support is available from 9am-5pm ET.
Our newest support methods offer faster ways to get your questions answered, but our old methods haven’t gone away. We can still be reached at (866) 504-2251 (9am-4pm ET) or firstname.lastname@example.org (9am-5pm ET)
Call or text (407) 553-9696 for repair services, 24/7.
We work with our partner, Latchel, to provide you with 24/7 support when things break or stop working in your home. Latchel provides an easy way to request a repair and track it until it’s resolved.
Be sure to reply to the survey once the work is complete; this is the fastest way for us to know if there’s more to be done!