Let’s say that a tenant’s A/C unit breaks. Our first step would be to troubleshoot the issue with the tenant in hopes of getting it working again. For this example, let’s assume that troubleshooting is unsuccessful and the vendor we send to look at the A/C unit says that a $400 fix is needed.
If daytime temperatures are at 90 degrees or above we’d consider that an emergency! After notifying you, we’d go ahead and get the repair completed ASAP.
However, in cooler conditions where the same A/C issue would be considered a non-emergency, you’d have 2-3 days to review the scope and costs. During this time, we’ll send you email and text reminders that the work is outstanding. If we have no decision from you after 2-3 days, we’ll move forward and take care of things on your behalf.
What’s the difference between emergency and non-emergency repairs?
How do I review a maintenance request and the associated estimate?
How long do I have to review estimates and approve maintenance work?
How do I approve a maintenance request?
How would I let you know that I want to manage a maintenance request on my own?