The best way to let us know that you’d prefer to manage a maintenance request on your own is by following the link in the email notifying you of how much the work will cost. Please note that the page may take up to a minute to load.
By clicking DENY, you’ll be letting us know that you prefer to handle the maintenance repair yourself. Please note that by denying the request you will be responsible for finding and coordinating a service provider for your tenant. The tenant will be informed that you have agreed to assume responsibility and that Great Jones will no longer be scheduling a vendor to address their request.
As always, quick and quality maintenance resolution is an important part of keeping your tenant in place and decreasing the chances of move-out. Here are our high-level guidelines for resolution time based on urgency. We encourage you to use these as you work to get things repaired for your tenant.
- Emergency: 3 days
- Urgent: 7 days
- Standard (non-emergency and non-urgent): 14 days
Why is the policy for maintenance repairs changing?
How do I approve a maintenance request?