The maintenance experience is a big deal for tenants. Industry research suggests that almost 50% of them considered it when renewing their lease. In fact, ~30% of tenants reported maintenance as a reason they left a home.
That’s not all. Maintenance impacts a tenant’s propensity to pay rent and also the condition of your investment. This policy change will help to more smoothly drive maintenance work to resolution. It’s part of an overall effort to:
- improve renewal rates,
- increase rent collections,
- deliver a safe and comfortable environment for your tenant, and
- protect your investment.
How long do I have to review estimates and approve maintenance work?
How do I approve a maintenance request?
How would I let you know that I want to manage a maintenance request on my own?