What is the new policy for maintenance repairs in Orlando and Southwest Florida?

Great Jones will notify you of the scope and cost of maintenance requests (between your NTE and $1,000) and provide a set amount of time for you to approve non-emergency repairs. Emergency repairs will automatically be taken care of after notification. 

If you prefer to manage the repairs yourself, you can; however, you’ll need to follow the instructions in our messages to let us know before the specified deadline. 

If you do not let us know that you’d like to handle the repair yourself (via the link in the notification email) then we’ll move forward in the best interest of both you and your tenant. 

See below for a breakdown of our full policy with new elements italicized in blue.

Dollar Range	Emergency Repairs	Urgent Repairs	Standard Repairs
Below NTE (“not-to-exceed” cost threshold)	We’ll notify you of repairs but won’t wait to hear from you in order to protect your home and your tenant's living experience
NTE to $1,000	We’ll notify you of repairs but won’t wait to hear from you in order to protect your home and your tenant's living experience	We’ll ask for authorization If we don't hear from you OR you do not opt to manage the repair yourself, we’ll proceed with repairs after 48hrs	We’ll ask for authorization If we don't hear from you OR you do not opt to manage the repair yourself, we’ll proceed with repairs after 72hrs
Above $1,000	We’ll notify you of repairs but won’t wait to hear from you in order to protect your home and your tenant's safety and wellbeing	We won’t exceed $1,000 without your authorization	We won’t exceed $1,000 without your authorization

❗ Please note that if you would like to coordinate and complete a repair yourself it’s best to follow the instructions in the notification message.

Related Questions

How do you classify repair urgency? (What makes a maintenance request Emergency, Urgent, or Standard?)
What is NTE and what does it mean for me?
How does my timeline change with this new policy?
How do I approve a maintenance request?
How would I let you know that I want to manage a maintenance request on my own?