Move-In Guide

Welcome home! We’re here to ensure moving into your new home is easy and stress-free. This article will provide you with all you need to know about getting settled.

In this article, you will find:

1. Accessing Your Home

2. Creating Your Online Account

3. Setting Up Utilities

4. Rent Payment Timing & Late Fees

5. How To Pay Rent

6. Maintenance Requests

7. Resident Maintenance Responsibilities

8. Community Associations

9. Mailbox Keys

10. Renter’s Insurance

1. Accessing Your Home

Your front door or side entrance will be fitted with a black lockbox (with 4 silver rolling dials).

Opening the lockbox:

1. Set silver dials to correct code (shared with you via email from [e-mail]).
2. Slide and hold the lever (located above the dials on the front of the lid) down to open the lid.
3. Lift the lid from the security lock box to remove the keys inside.

If you’re having any trouble getting access to the home, please reach out to us:
[e-mail]
[phone] 

If it’s after hours, please contact our emergency maintenance line at [phone].

Remove the lockbox and keep it stored in your home: 

1. To unlock the shackle (U-shaped loop), slide the release lever inside of the box to the right and lift the shackle up. 
2. You’ll need to use this same box to return your keys when you move out in the future, so we suggest storing it somewhere safe (like on a closet rod, in the laundry room or linen closet).
3. When reattaching the shackle, press hard to ensure the shackle is completely locked into place.
   
   

*What if my lockbox looks different?
If your home has a "Rently" branded lockbox (orange or dark blue electronic box with rubber buttons), please get in touch with us to get the access code.

If you’re moving in during business hours, please respond directly to [e-mail] to let us know. If it is after hours, contact our emergency maintenance line at [phone] with the lockbox serial number ready to share with the dispatcher (the serial number is located on top and/or back of the box). 

2. Creating Your Online Account

Create a Great Jones account to see open charges, payment history, and lease details, and make an online payment.

Please refer to our help center article:
How do I create an account for my online portal (resident app)?

3. Setting Up Utilities

If you haven’t already, you’ll need to schedule utilities to be turned on or transferred into your name on your lease start date.

Our free concierge utility service, Citizen Home Solutions, will be contacting you by phone to help you connect utilities, cable, and internet according to your area. 

You can also set these up online at www.myfreeconnection.com/greatjones.

4. Rent Payment Timing & Late Fees

Your rent is due on the 1st of each month.

You’ll receive an email prior to your rent due date outlining your open charges, but you can always check your resident portal for the most up-to-date information. 

Please be mindful of late fees for payments made after the 1st, and NSF fees for payments that fail to go through. Refer to your lease for the amounts charged.

5. How To Pay Rent

Please refer to our help center article:
How do I pay my rent each month?

6. Maintenance Requests

Please refer to our help center articles:
How do I request maintenance and repair services?
Other Repairs & Maintenance FAQ's

7. Resident Maintenance Responsibilities 

Maintenance is the joint responsibility of the landlord and the resident.

You are responsible for routine upkeep and preservation of the premises, including:

• All repairs and maintenance under $100
• Changing your air filters monthly and cleaning AC drain lines
• Replacing batteries for your smoke detector, carbon monoxide detector (if present), and thermostat every six months
• Replacing defective toilet flaps
• Resetting breakers and Ground-fault Circuit Interrupters (GFCIs)
• Closing water supply valves in the event of a water leak and clearing clogged drains & toilets
• General pest control and keeping the property clean and free of garbage

Unless otherwise stated in your lease (or if not applicable to your property), you are also responsible for:

• Well/Water System: Monthly maintenance and cleaning.
• Water Softener System: Adding salt as needed.
• Pool Cleaning: Daily pool skimming to clear debris from the body of the pool and filters – even if chemical services are provided by the owner.

Similarly, you are responsible for any repair due to accidental or intentional damage, misuse, and/or neglect. Examples of this include torn window screens, minor drywall damage, loose towel bars or shelves, and broken windows, etc. 

You are also responsible for damage due to your failure to report or address an issue for which you are responsible, such as a failure to report a plumbing leak that leads to water damage, or a failure to shut off the water supply in the event of sewer backup which causes similar damage. 

8. Community Associations

If you are renting a property belonging to a Homeowner's, Condo, or other Community Association, you are responsible for complying with all non-architectural association rules and regulations, including any violation notices you receive from the association. The Great Jones move-in team will assist you in getting set up with the community association prior to move in.

9. Mailbox Keys

If your home has a keyed mailbox, please take a copy of your lease to your local post office to receive a set of keys. 

Instructions on how to download a copy of your lease can be found here.

If the mailbox is maintained by a community association, Great Jones will assist in providing you the contact information to their management team so that you can access the mailbox. While rare, please note that any mailbox setup fees are the responsibility of the resident.

10. Renter’s Insurance

You are strongly advised to purchase renters insurance to protect your valuables from any unpreventable events. Please note, Great Jones is not responsible for any damage to your personal possessions.