Try these troubleshooting methods before submitting a maintenance work order for your heating problem. Waiting times for heating technicians are longer due to increased demand and these simple steps can save you time, energy, and money.
Step 1 — Have You Replaced Your Air Filters Recently?
Dirty air filters are the most frequent cause of heating system problems. Before contacting maintenance, make sure you’ve changed your filters! Replacing air filters every 30 to 60 days is one of the Resident-responsible maintenance items in your lease.
Step 2 — Replace Your Thermostat's Batteries
There is a high chance your home's heating and cooling is controlled by the thermostat. Try popping fresh batteries into your thermostat to reset your heating system.
Step 3 — Check Your Electrical Panel for Tripped Breakers
A very common reason you may not have heat (or power in general) is a tripped circuit breakers.
Step 4 — Have You Called the Electricity and/or Gas Company?
Local utility outages are common and the utility company is the best source to understand when and how your services will be restored. Additionally, billing mix-ups can lead to utility services being disconnected by mistake. Getting information from the utility company is a very important step in understanding whether the solution to your heating problem requires a physical repair.
Step 5 — If You Have a Furnace, Watch this Video for Troubleshooting Tips
Bonus Step 6 — If You Lost Hot Water, Check the Pilot Light
Sometimes your home is the normal temperature, but you don't have hot water. In those cases, your water heater is likely the issue and the most common water heater problem is the pilot light.
Well, I've Tried Everything. Now What?
Submit a maintenance work order to Great Jones by selecting your home's location here.