How do I request maintenance and repair services?

Great Jones has partnered with a company called Latchel to help intake all new maintenance requests.

REQUESTING REPAIRS VIA LATCHEL

To file your first request contact Latchel directly using one of the following methods below:

1. CALL: 407.553.9696
   Phone support is available 24/7, a member of their team will answer quickly and help you try to resolve your issues. Make sure your contact information is always up to date with Great Jones. Unreported phone number or email changes can cause unnecessary delays. 
   
   
2. TEXT: 407.553.9696
   Latchel will send you a link to access your individual online portal. 
   
   
3. ONLINE PORTAL:  After you submit your first request, Latchel will email/text you will get a special link to your individual account. The best part, no usernames or passwords to remember! Simply bookmark that individual link to your device to easily access your account in the future.

As of 7/1/2021, all Great Jones residents will be required to submit new requests using the Latchel system. Click here to learn more about how to use Latchel and what to expect with your old property meld account.

Keep in mind that some requests may fall under resident responsibility, for more details click here.

To learn about what classifies as a maintenance emergency click here.