AVAILABLE TO RESIDENTS AS OF 7/1/2021 Latchel's technology system has replaced Property Meld accounts. Frequently asked questions below.
REQUESTING REPAIRS VIA LATCHEL
To file your first request contact Latchel directly using one of the following methods below:
- CALL: 407.553.9696
Phone support is available 24/7, a member of their team will answer quickly and help you try to resolve your issues. Make sure your contact information is always up to date with Great Jones. Unreported phone number or email changes can cause unnecessary delays.
- TEXT: 407.553.9696
Latchel will send you a link to access your individual online portal.
- ONLINE PORTAL: After you submit your first request, Latchel will email/text you will get a special link to your individual account. The best part, no usernames or passwords to remember! Simply bookmark that individual link to your device to easily access your account in the future.
**An Important Note About Property Meld **
If you currently have issues pending in Property Meld, Great Jones and their vendors will still be tracking those issues in the old system. Do not report any issue open in Property Meld to Latchel, any fees incurred for double reporting issues can be billed to your account.
Any communication or requests coming from Property Meld will need to be reviewed and responded to as needed. Once it has been verified that all issues on your property meld account are resolved, your account will be deactivated in that system.
Latchel is a 3rd party customer service provider specializing in top-tier maintenance coordination services for residents in rental properties. They use state-of-the-art technology paired with a fully staffed customer service team to effectively troubleshoot and coordinate vendors efficiently resolving maintenance issues.
Frequently Asked Questions
Q: Do I qualify for the new Latchel program?
A: Latchel is available for all residents as of 07/01/2021.
Q: How do I submit a maintenance request with Latchel?
A: You have 3 options to report a new maintenance issue, phone call, SMS text message, or use your individual weblink to access their online account. A maintenance request will not be processed until you have completed all required troubleshooting steps to determine the severity of their issue and if it falls within the landlord's responsibilities to repair.
Call or Text Latchel Directly: (407) 553-9696
Q: Is Latchel my new point of contact for general resident support?
A: No. Latchel only handles the maintenance coordination services and has minimal account information required that helps them verify your identity and contact you to schedule services. As always, if you have any questions or concerns about other aspects of your lease contract or rental property.
For non-maintenance requests contact Great Jones’s resident support team via firstname.lastname@example.org
Q: Will I still be using Property Meld?
A: Yes, for a limited time. We will continue to use property meld for any requests that are in the process of being completed. All new requests will be going through Latchel as of 7/1/2021.
Q: When will I stop receiving new alerts and messages from Property Meld?
A: Once all repairs are completed in the system for your home we will deactivate Property Meld. Additional details regarding this transition will be published at that time. Do not create any new requests in Property Meld.
Q: What happens with any current open melds?
A: Any open meld request will remain in property meld throughout the duration of its completion. Any new inbound repair request that comes in will be canceled in property meld and moved into Latchel.