What is Latchel?

 Frequently asked questions below. 

REQUESTING REPAIRS VIA LATCHEL

To file your first request contact Latchel directly using one of the following methods below:

1. CALL: 407.553.9696
   Phone support is available 24/7, a member of their team will answer quickly and help you try to resolve your issues. Make sure your contact information is always up to date with Great Jones. Unreported phone number or email changes can cause unnecessary delays. 
   
   
2. TEXT: 407.553.9696
   Latchel will send you a link to access your individual online portal. 
   
   
3. ONLINE PORTAL:  After you submit your first request, Latchel will email/text you will get a special link to your individual account. The best part, no usernames or passwords to remember! Simply bookmark that individual link to your device to easily access your account in the future.

Overview

Latchel is a 3rd party customer service provider specializing in top-tier maintenance coordination services for residents in rental properties.  They use state-of-the-art technology paired with a fully staffed customer service team to effectively troubleshoot and coordinate vendors efficiently resolving maintenance issues.

Frequently Asked Questions

Q: Do I qualify for the new Latchel program?

A:  Latchel is available for all residents as of 07/01/2021. 

Q: How do I submit a maintenance request with Latchel?

A: You have 3 options to report a new maintenance issue, phone call, SMS text message, or use your individual weblink to access their online account. A maintenance request will not be processed until you have completed all required troubleshooting steps to determine the severity of their issue and if it falls within the landlord's responsibilities to repair.

Call or Text Latchel Directly: [phone]

Q: Is Latchel my new point of contact for general resident support?

A: No. Latchel only handles the maintenance coordination services and has minimal account information required that helps them verify your identity and contact you to schedule services. As always, if you have any questions or concerns about other aspects of your lease contract or rental property.

For non-maintenance requests contact Great Jones’s resident support team via [e-mail]