Emergency Situations with 24/7 Phone Support Available
- Groundwater intrusion/flooding
- Sewer overflow
- (cannot be cleared with bucket /towels or contained in tub/toilet)
- (cannot be cleared with bucket /towels or contained in tub/toilet)
- Uncontainable leak
- (Anything that doesn’t flow down a drain or cannot be temporarily contained within a bucket or towels)
- (Anything that doesn’t flow down a drain or cannot be temporarily contained within a bucket or towels)
- Fire/sparks/smoke/gas smell
- Call 911 for any active situation that poses danger to yourself or others
- Call 911 for any active situation that poses danger to yourself or others
High Priority Situations with Extended Hour Phone Support Available
- Total loss of power or water (non-utility-outage-related)
- Inoperative central air conditioning (85°+ inside the home)
- We do not offer repair support for window units
- We do not offer repair support for window units
- Inoperative central heating or radiant heating (Less than 55° inside the home)
- We do not offer repair support for space heaters
- We do not offer repair support for space heaters
- No access to at least one functioning toilet.
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