What is classified as a maintenance emergency?

Emergency Situations with 24/7 Phone Support Available

• Groundwater intrusion/flooding
  
  
• Sewer overflow
  
  
  • (cannot be cleared with bucket /towels or contained in tub/toilet)
    
    
• Uncontainable leak
  
  
  • (Anything that doesn’t flow down a drain or cannot be temporarily contained within a bucket or towels)
    
    
• Fire/sparks/smoke/gas smell
  
  
  • Call 911 for any active situation that poses danger to yourself or others
    
    

High Priority Situations with Extended Hour Phone Support Available

• Total loss of power or water (non-utility-outage-related)
  
  
• Inoperative central air conditioning (85°+ inside the home)
  
  
  • We do not offer repair support for window units
    
    
• Inoperative central heating or radiant heating (Less than 55° inside the home)
  
  
  • We do not offer repair support for space heaters 
    
    
• No access to at least one functioning toilet.