Why was I charged for a maintenance item without being asked to accept the quote?

Great Jones requests approval for maintenance quotes when the amount exceeds the Owner's "Not to Exceed" threshold specified during Onboarding.

When you sign up with Great Jones, either your Management Agreement or your Owner Enrollment Form indicated a specific threshold for which you’d like an opportunity to review a quote and provide explicit approval to move forward with the repair or maintenance item. Typically, Owners prefer to set this threshold at $350.

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Not to Exceed Thresholds help Owners achieve peace of mind without taking time away from their daily lives knowing that any essential repairs for their property get completed in a timely manner, avoiding prolonged damage to their home.

All owners are required to have a minimum threshold of $175.00, however, Great Jones recommends a threshold of $350.00. This will allow the majority of issues to be resolved within 1 visit without the risk of accumulating unnecessary return trip fees.